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Our promise
If we cannot provide the service
you need, we will find a quality service provider who can and
remember all our services are seamless and one-stop, so that
you only have one point of contact.
The following contract and service plan periods are available:
Channel Set Solutions (Long Term
Contracts)
6 month
12 month
24 month
36 month
Solitaire Set Solutions (Short
Term Contracts)
1 month
3 month
enFORM (Quick Response Advice
Services)
Annual membership fee plus monthly
usage fee
eOFFICE (Non
Management Support Services)
Hourly rates
Monthly contract packages
eOFFICE (Facilities
rental)
3 month
6 month
Annual
eCRUIT (HR & Recruitment Solutions)
Permanent placements
Interim/Contract placements
eCRUIT (Training & Personal
Development)
Customised per course/per delegate
Customised ongoing per course (Monthly contract packages available)
Courses per course/per delegate
Seminars per course/per delegate
Workshops per course/per delegate
eCONNECT (Business Club)
Annual membership fee
The following methods of payment
are currently accepted
At this time credit terms are not available, for contract clients
payment is to be made monthly in advance. For permanent and
contract placements invoices will be dated for the day employee
starts and is payable immediately.
All major credit and debit cards
Cleared cheque and banker drafts
Postal order (UK only)
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All off site services and solutions
are either managed through or the tasks completed by the Diamond
Business Solutions eOFFICE the services available are as follows:
Solution/Service Type
Accounts
See Financial
services
Administration
Archiving
Confidential waste disposal
Filing
Print co-ordination
Record keeping
Retention
CD copy
Duplicating
Laminating
Photocopying (acetate, paper)
Scanning
Direct mailings
Envelope stuffing
Brochure fulfilment
Mail handling/forwarding
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Administrative support
Binding
Laminating
Laser, digital and inkjet printing
Bookkeeping
See Financial
services
Business Development
Comprehensive advice and expertise available across all aspect
of business and management through Diamond Business Solution's,
Channel Set and Solitaire Set Solution packages.
See Business
management
See Sales
management
See Marketing
See Customer
relationship management
Business Management
Action plans
Action plan writing
Assessment
Business case/justifications writing
Business plan guide
Business planning creation
Business report writing
Business strategy creation
Business development plans
Evaluation
Process audit
Process gap analysis
Process improvements
Process mapping
Business reviews
Service management
Microsoft Visio and six sigma
are amongst the tools and techniques used.
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Business Start Up
Back room office support
Build Your Own Business (presentations)
Business audits
Business information
Business planning
Business planning workshops
Consultancy services
Management support
Marketing planning
Networking programme and business connections
One-to-one counselling sessions
Ongoing support
Sales planning
Start up training seminars/courses
Work referral programme See eCONNECT
Business Club
Also
See Research,
Sales,
Marketing
and Telephony
Change Management
Communications
Consultancy
Counselling
Also See Project
management, Training
and Human resources.
Channel Set Solutions
Comprehensive advice and expertise available across all aspect
of business and management
See Various listings including: Business
management and Operational
management
See Sales
See People
management
See Customer
relationship management
See Marketing
See Supplier
management
Communications
Inbound free email address included
Outbound email & email forwarding
Call forwarding by email/text (SMS)/standard pager
Call forwarding by voice landline/fax
Call forwarding by voice mobile/premier pager
UK, US & Europe
Facilitating
Chairing meetings
Also See Telephony
Presentations
Written communications
See Telephony
Consultancy
Comprehensive advice available across all aspects of business
and management through Diamond Business Solution's Channel Set
and Solitaire Set Solution packages
enFORM quick response electronic answer service
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Credit Control
Chase letter creation
Chase telephone campaign
Process creation
Also See Financial
services
Customer Management
General enquiries
Order fulfilment
Order progression
Order taking
Written complaint handling
Complaint correspondence writing
Complaint report writing
Phone complaint-handling
Issue logging
Problem tracking
Problem evaluation & resolution
Staff training on complaint handling techniques
Also See Data
management and Telephony
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Corporate event management
Customer communications
Customer satisfaction surveys
Customer satisfaction improvement planning
Data Management
Data capture
Data cleansing
Data entry
Data evaluation
Data information
Data migration
User acceptance testing
Debt Management
See Financial
services
Desktop Publishing & Computer
Aided Design
Business logo design
Design and production of brochures
Design and production of leaflets
Design and production of black and white or colour presentations
Design and production of templates and form design
Design and production of business stationery
Letterheads, continuation sheets, compliment
slips, appointment cards, business cards, invoice forms, quotation/estimate
forms
Greeting card design
Invitation design
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Distribution
Leaflet distribution
See Customer
management
eCONNECT Business Club
Business promotion
Business links
Discounts schemes
Members handbook
Newsletters
Topical presentations
Work referral programme
eCRUIT (Online
Recruitment Channel)
See Human resources
See People
management
See Recruitment
See Solitaire
Set Solutions
See Channel Set
Solutions
See Training
eOFFICE
All aspects of non-management support
available:
See Editorial
& publishing, Telephony,
Secretarial,
Word-processing,
Enquiry management
and Administration
Virtual Office facilities rental package: Includes, 0870 telephone
number, fax, email address and PO Box
Excludes all consultancy and management
services provided
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enFORM
Business law
Business start up New
Computing
Direct marketing New
Employment law
Franchising New
General management New
Health and safety
New media
Project management
User acceptance testing New
UK tax
Editorial and Publishing
Document editing
Ghost writing
Manuscript typing
Proof reading
Written to system text conversion
Enquiry Management
Brochure fulfilment
General enquiry handling
Response data capture
Also See Customer
management, Marketing,
Telephony
and eOFFICE
sections
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Event and Conference Management
Client hospitality events
Marketing exhibitions
Networking events
Public relations events
Recruitment events
Road shows
Staff recognition events
Supplier events
Training courses
Training seminars
Training seminars
Recruitment open-days
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Facilities Management
Event management
Office moves projects
Office refurbishment projects
Stationery ordering
Mailing address 3/6/12 monthly
25/50/100 standard letters per month
Beyond standard letter mailing allowance
Large packages
Postal fees
Special delivery
Courier service provision
Forwarding by email or fax
See eOFFICE
Supplier selection
Day to day building management
Negotiating
Cleaning services management
Financial Services
Data entry
Financial reports
Fixed asset register
Purchase ledger
Sales ledger
Spreadsheet design
Spreadsheet updates
Statistics
Tax returns
Credit checking
Chase debtors by phone and letter
Deal with collection/debt recovery agencies/solicitors
Financial reports
Keep register of non-payers informing appropriate agencies when
necessary
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Human Resources
Candidate and CV screening
Counselling and advice
Interviewing
Job role design
Independent performance reviews
Performance review process design
Personal development planning
Recruitment agency/Consultancy response handling
Salary surveys
Skill and competence evaluation
Staff selection support through all aspects of the process
Vacancy advertising
Also See People
management
Expertise in selection and performance
reviews of executive, management and non-management personnel
Information Broker
See Marketing
and Research
sections
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Internet
See New
Media, Training
and Website
sections
Legal
Terms and condition
Agreements/Contracts
Specialists in Service Level Agreement writing
Also See Word-processing
Mail Handling and Forwarding
See Administration
section
Also See eOFFICE
Management Consultancy
Comprehensive advice available across
all aspect of business and management through Diamond Business
Solution Channel Set and Solitaire Solution packages.
For details of enFORM our Quick Response Electronic Advice Service
click here.
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Management Services
Comprehensive expertise available across
all aspect of business and operational management through Diamond
Business Solution Channel Set and Solitaire Solution packages.
Marketing
Brochure fulfilment
Business promotion
Consultancy
Direct marketing
Direct marketing response handling
Leaflet distribution
List broking
Mailshots
Sales promotion
Telemarketing
New Media and Multi-Media
CD writing
CD copy of eOFFICE produced document
Programme, project, website and content
management.
Infrastructure (e.g. outsourcing of hosting, content management-Content/Business
and Content/Consumer).
The content streams (Content/Business and Content/Consumer)
will depend on client preferences and are normally grouped under
the following programme/project types:
Search/data (e.g. company/SME data)
Advertiser products (e.g. E-commerce)
CRM (e.g. statistics, registration, e-channel)
Content (e.g. non-SME)
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Operational Management
All aspects and all levels of
management covered
People Management
Coaching
Development planning
Independent counselling
Performance review
Staff selection
See Recruitment
Personal Development
See Training
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Project Management Services
Full project management cycle from idea
through to project close. The following list is by no means
definitive.
Chairing project meetings
Consultancy (all aspects including project set up and process)
Full project management cycle (from idea through to project
close)
Milestone management
Project documentation
Project management support
Project planning
Project review and evaluation (independent)
Project trouble shooting
Resource management
Risk management
User acceptance testing
Test planning
Workshop facilitating
Specialists in: new system implementation, system upgrades,
New Media product and content, s/w application rollouts, user
acceptance testing , programme and project management, Investors
in People and ISO Accreditation.
Various project management tools and resources used including
ASAP, Microsoft Project Management, ABT Workbench and eNiku.
Various system implementations include Lotus Notes and MS Office
for Windows rollout to over 5000 users, SAP, Peoplesoft, Genesys,
Silverstream, Passport and many bespoke and dedicated systems
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Recruitment
Ad copy writing
Artwork (can use your company logo if preferred)
Consultancy
Contract placements
Job advertising
Permanent staff placement
Interim staff placement
Salary and benefits guide
Short-term cover,
Skill to job requirement matching
eOFFICE support services
Consultancy
Contract placements
Permanent placements
Retraining
Short term placements
Skill evaluation
Staff counselling
Staff interviewing
Research
Analysis
External training courses
Information
Market
Web
Sales
Sales appointments: includes booking,
chairing, reviewing
Sales presentations
Total management/training/service/support across the whole sales
cycle to include
Research, preparation, probe/fact find, proposition & recommendation,
close and follow-up.
Telephone and field sales development
Sales strategy and long term planning
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Secretarial
Arranging appointments, travel, accommodation,
car rental (business only) and business venues
Business writing
Correspondence editing
Diary keeping
Event or conference registration
Form design and completion
Organising business hospitality/refreshments
Also See Word-processing
and eOFFICE
Solitaire Set Solutions
Comprehensive advice and expertise available
across all aspect of business and management
See Various listings including:
Business management
and Operational
management
See Sales/Marketing
management
See People
management
See Customer
relationship management
See Project
management
Supplier Management
Facilities
Procurement
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Telephony
Outbound non sales appointment booking
Outbound sales appointment booking
Telephones answering packages
Inbound telephone call handling
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Training
Consultancy
Customised
Development planning
Evaluation
Planning
Training course research
Review
Strategy
Training manual creation
Training manual review
Training manual revision
Action plan
Action plan review
Course design
Course evaluation
Identification of training needs
Computer (basic computing can be held on site)
DTP
General management
Induction
Internet
People management
Presentation skills
Product/Services
Project management
Recruitment & staff selection
Sales
Stress management
Interview preparation
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Website
Business website design
Domain name (URL) registration
Travel industry website design
Website audits
Website hosting
Website redesign
Website submission
Website management
DIY packages
Website design for clubs, hobbies (non eCommerce)
Web page hosting via www.diamondbusinesssolutions.com
Word-Processing
Correspondence, reports, minutes, estimates, quotations, bids,
tenders, proposals, business cases, forecasts, invoices, agreements,
contracts, lease and wills, management and training manuals,
process mapping, organisational charts, mailing letters and
mailmerge.
Correspondence
CV design/writing
CV design with photo
CV typing from draft
CV submission to related job sites
Dissertation
Presentations for interview
Proof reading and amends to copy
Thesis
Documents over 5000 words
Non business student
From hand written drafts, audio via micro
cassette tape, dictation over the phone, electronic mail, fax
or post.
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Paper (BW/Colour copy)
Acetate (BW)
Floppy disk
CD ROM
Email
Snail mail
Fax
To recipient after approval (by DMS manager,
DMS proof-reader or your company representative dependent on
contract specification) by email, fax, post or courier.
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Service Not Listed
If you require a Consultancy/Management/Non-management support
service that is not listed please complete and submit our enquiry
form
If Diamond Business Solutions do not provide the service we
will find a quality service provider who can and remember all
our services are one-stop, so that you only have one contact
point.
Confidentiality is guaranteed
Diamond Business Solutions adhere to the provisions within the
Data Protection Act 1984.
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